People of El Dorado.
It is with heavy hearts we announce that El Dorado will no longer be taking place this year and will return on 1st - 4th July 2021.
Our team has been monitoring the government safety measures since the outbreak occurred to assess the impact on the festival in July. Where we were initially hopeful, it’s become clear over the past few weeks that even with certain measures easing, it would not be possible to safely produce the show. The health and safety of you all, our crew, partners and local community is of the utmost importance to us.
This has been one of the hardest and most challenging decisions we’ve ever had to make as a team and we know it affects so many of you, as well as the wider festival industry from our suppliers, traders, artists, performers and crew. We ask, those who can, to please join us next year for an unforgettable show.
All tickets, extras and boutique packages will be automatically transferred to 2021. We are working closely with all our artists and performers to transfer as much of the 2020 line up and experience to the new date as possible.
For every ticket carried over, we will donate £5 across the Wye Valley NHS Trust and St Michael’s Hospice in the Herefordshire area to support the incredible and essential work they are doing on the front line during these uncertain times.
If you are unable to join us on the new dates, you will be able to arrange a refund from email@example.com. These must be submitted by Friday 15th May 2020. For any boutique, spa and travel packages booked, please contact the supplier you purchased from directly for further information. All contact details can be found within our FAQs on our website.
Thank you all so much for your ongoing support and incredible messages of kindness. Your reaction and love shown for the festival and our team has been overwhelming. We are so grateful to have so many wonderful people on this journey with us and we hope you will join us once again helping to ensure that El Dorado can return next year. There is one hell of a party waiting for you!
Take care, look after yourselves and each other.
All our love,
Team El Dorado x
For any queries related to refunds please contact firstname.lastname@example.org. For all other enquiries please message email@example.com. Please be advised that these email addresses are monitored by real people working Monday-Friday between 10AM and 6PM and they will be responding to requests as quickly as possible.