El Dorado Festival will return 1st-4th July 2021!
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People of El Dorado.
It is with heavy hearts we announce that El Dorado will no longer be taking place this year and will return on 1st - 4th July 2021.
Our team has been monitoring the government safety measures since the outbreak occurred to assess the impact on the festival in July. Where we were initially hopeful, it’s become clear over the past few weeks that even with certain measures easing, it would not be possible to safely produce the show. The health and safety of you all, our crew, partners and local community is of the utmost importance to us.
This has been one of the hardest and most challenging decisions we’ve ever had to make as a team and we know it affects so many of you, as well as the wider festival industry from our suppliers, traders, artists, performers and crew. We ask, those who can, to please join us next year for an unforgettable show.
All tickets, extras and boutique packages will be automatically transferred to 2021. We are working closely with all our artists and performers to transfer as much of the 2020 line up and experience to the new date as possible. The refund application deadline (15th May) has now passed and we can no longer accept any new requests.
Thank you all so much for your ongoing support and incredible messages of kindness. Your reaction and love shown for the festival and our team has been overwhelming. We are so grateful to have so many wonderful people on this journey with us and we hope you will join us once again helping to ensure that El Dorado can return next year. There is one hell of a party waiting for you!
Take care, look after yourselves and each other.
All our love,
Team El Dorado x
FAQS
Due to the outbreak of Covid 19, El Dorado will no longer take place in 2020 and will return to Eastnor Castle Deer Park, over 1st-4th July 2021.
Yes. All tickets, extras, travel, boutique and spa packages for the 2020 festival have automatically been transferred to the 2021 dates.
Yes. All boutique packages and spa packages have been automatically transferred to the new 2021 date.
We are working closely with all our artists and performers to transfer as much of the 2020 line up and experience to the new date as possible.
We’re sorry to hear you can’t make the new dates. Please contact the boutique supplier you booked from directly for further information, our boutique partners are: Hotel Bell Tent, Woodville, Vintents and Green Yurts. For Calm Springs spa packages, please contact Kernow Springs.
Nothing changes, the payment schedule will continue over the next 5 weeks and you will need to complete the 1 -2 remaining instalments you have left to pay. Your ticket will then be valid for El Dorado 2021.
If you booked through the El Dorado website or from an Official El Dorado Ambassador, your ticket outlet is Ticket Arena. If not, you will have either booked through Festicket, Skiddle, Resident Advisor, Dice, Pollen, Verve or Big Green Coach.
The deadline for refund requests has now passed.
Refunds have been processed and should in your account by Friday 29th May. If you have not received your refund by Friday 29th May 2020, please contact refunds@eldoradofestival.com.
Please be advised that this email address is monitored by real people working Monday-Friday between 10AM and 6PM and will be responding to requests as quickly as possible.
Information on 2021 tickets will be available over the coming months. All our announcements will be made via our Facebook and Instagram pages, sign up here to receive information first.