Yes, you will be eligible for a refund of the full face value of your ticket (booking fee is non-refundable).
In the event of postponement of the festival, the ticket holder may elect to either use the existing ticket for the rescheduled date or apply for a refund. Refunds under these circumstances must be applied within a specific time period of the date of cancellation/postponement via our ticket providers. The details of this process shall be outlined in the event of a cancellation/postponement due to Covid-19.
If you did not request a refund at the time of the postponement then your tickets have been automatically rolled over and are valid for El Dorado 2022. If you have any further questions with regards to this please contact your ticket provider directly.
Yes, if you did not request a refund all boutique packages have been automatically transferred to the new 2022 date.
Thursday 30th June - Sunday 3rd July 2022.
Thursday 30th June
- Car Park Opens - 11am
- Entry Gates Open - 12pm
- Campsite Opens - 12pm
- Main Arena Opens - 5pm
- Bars Open - 5pm
- Music Starts - 5pm
- Car Park Closes - 11pm
- Gates Close - 11pm
- Bars Close - midnight
- Music Ends - midnight
- Main Arena Closes - midnight
Friday 1st July
- Campsite Traders Open - 7am
- Car Park Opens - 9am
- Entry Gates Open - 10am
- Campsite Opens - 10am
- Main Arena Opens - 10am
- Bars Open - 11am
- Music Starts - 12pm
- Car Parking Closes - 11pm
- Gates Close - 11pm
- Bars Close - 3.30am
- Music Ends - 4am
- Main Arena Closes - 4am
Saturday 2nd July
- Campsite Traders Open - 7am
- Car Park Opens - 9am
- Entry Gates Open - 10am
- Main Arena Opens - 10am
- Bars Open - 11am
- Music Starts - Midday
- Gates Close - 8pm
- Bars Close - 3.30am
- Music Ends - 4am
- Main Arena Closes - 4am
Sunday 3rd July
- Campsite Traders Open - 7am
- Car Park Opens - 9am
- Entry Gates Open - 10am
- Main Arena Opens - 10am
- Bars Open - 11am
- Music Starts - Midday
- Gates Close - 8pm
- Bars Close - 2.30am
- Music Ends - 3am
- Main Arena Closes - 3am
Monday 4th July
- Campsite Traders Open - 7am
- Campsite Closes - midday
El Dorado is an 18+ event that operates a Challenge 25 policy. You will be asked to provide evidence of your age with a valid photographic ID.
We accept:
There is strictly no entry to those under the age of 18, and the festival will not be able to offer refunds to those refused entry on the day.
El Dorado 2018, 2019 and 2021 were SOLD OUT events. In order to avoid disappointment this year make sure you book in advance. Tickets are on sale now.
The official ticketing partners of El Dorado Festival are:
Please only purchase tickets from our official ticket partners listed above and beware of unauthorised ticket agents (including ebay, Gumtree, Ticket Swap etc.) to avoid disappointment. Fraudulent tickets will be cancelled on discovery and you will not be granted access to the festival.
If you can no longer attend El Dorado 2022 you may safely resell your ticket through Tixel our official re-sale partner.
Residents living within 8 miles of the El Dorado festival site are eligible for a discounted Weekend Camping Ticket. Please be aware these tickets are limited and available on a first-come, first-serve basis. Please apply using the form here.
We will not be issuing day tickets. El Dorado is a camping festival and to truly experience all that El Dorado has to offer you really must join us for the full weekend of programming.
El Dorado takes place at Eastnor Castle Deer Park in Ledbury, Herefordshire, HR8 1RN and is easily located by car, train or coach.
Big Green Coach are the official coach travel providers for El Dorado 2022. Forget being the designated driver, finding a parking space, or taking it easy on the last night, let Big Green Coach take the stress out of getting to the festival.
Weekend return services are available from:
All services depart on either Thursday 30th June or Friday 1st July with all return coaches departing on Monday 4th July.
Seats start from just £29 return. These are available from Big Green Coaches here.
We advise you to travel to Malvern Link train station. We will be running shuttle buses from here direct to the festival over the following times. Return shuttle passes can be purchased in advance for £10 here. Please book in advance to avoid paying more on the day.
Thursday 30th June: 11:00am - 9:00pm
Friday 1st July: 11:00am - 9:00pm
Saturday 2nd July: No service
Sunday 3rd July: 11:00am - 4:00pm
Monday 4th July: 9:00am - 3:00pm.
Please note, there is renovation work taking place at Great Malvern Train station over the festival and is therefore no longer the recommended train station to travel to. There will be no shuttle service running from Great Malvern train station. Please head to Malvern Link train station instead.
The closest train station to the festival is Ledbury train station. However, please note that there is no shuttle service from this station due to the limited capacity of the station. You will need to book a taxi. We strongly advise you book a taxi in advance as there are a limited number of local companies who operate in the area.
Yes you can! Advance parking passes are available here at the cost of £25 per vehicle. Please be aware parking passes on the door will be more expensive.
The car park opens at 11am on Thursday 30th June. Followed by 9am on Friday 1st July, Saturday 2nd July and Sunday 3rd July.
Camper vans and live-in vehicles are welcome at El Dorado. You will need to purchase a pass for your vehicle (max 4 occupants) here. Each occupant in the car, including the driver must also have a weekend camping ticket in order to enter the festival.
The car park is a short walk to the campsite. We will allow people to make one journey back to their car to collect their stuff upon arrival, they must be searched every time and alcohol will only be allowed the first time they go through.
Yes. Camping is a major part of the El Dorado experience and included within the ticket price for all weekend ticket holders. As well as the usual amenities, the campsites have camping convenience stores, a selection of breakfast food traders as well as access to showers at no extra charge.
You can also upgrade your camping experience by booking one of our boutique camping packages. Boutique camping options are on sale here. We expect boutique packages to sell out in advance.
Yes, if you are a local resident or staying in accommodation offsite during the festival weekend, you will be able to leave the festival and return the next day with a ‘non-camping’ wristband.
You can collect your ‘non-camping’ wristband from all of the entrance gates at the festival site as you enter or before you leave the site for the first time.
You will not be able to re-enter without this wristband and once you have left the site, you will only be able re-enter the festival site on the following day.
All festival goers will be searched every time they enter the site. Please note that your personal alcohol allowance will only be permitted upon your first entry into the campsite.
Entry into the campsite opens at 12pm on Thursday 30th June. Followed by 10am on Friday 1st July, Saturday 2nd July and Sunday 3rd July. The campsite closes at midday on Monday 4th July.
No, camping is included within the price of the weekend ticket. Boutique camping is available here at an additional cost.
There is no restriction on tent size at El Dorado, bring something that’s big enough for your group, waterproof and comfortable. We do ask that you are considerate to other campers and don’t bring anything that’s excessively large or any Gazebo’s!
Camper vans and live-in vehicles are welcome at El Dorado. Festival goers will need to purchase a pass for your vehicle in advance here.
For safety reasons, generators of any size are not permitted.
For safety reasons, camping stoves of any type or description are not allowed.
You can upgrade your camping experience with a wide selection of boutique tents and facilities to make your stay as comfortable as possible. 2022 packages are on sale here.
Yes, there are showers in the campsite available for festival goers to use across the weekend free of charge. Please bring your own towel, shampoo and shower gel.
Yes, there will be a general store and a number of food traders in the campsite for all your camping needs.
For safety reasons, El Dorado does not permit unregulated campfires or barbecues in the campsite. There are lots of delicious food stalls on site to ensure you’re well fed across the weekend. Any festival goer found starting a fire will be asked to leave the festival immediately.
Yes. Phone charging stations will be available in the main campsite at El Dorado. Facilities to charge your phone within your tent are also available with certain boutique camping packages.
No. Gazebos are not permitted at El Dorado as we have limited camping space.
Eastnor Castle Deer Park is a designated Area of Outstanding Natural Beauty and a Site of Special Scientific Interest that El Dorado would like to keep that way. We ask that all festival goers help us minimise waste and participate in our recycling initiatives across the weekend ensuring rubbish is disposed of in the ample bins provided and the land is looked after during your stay.
Below are the items not permitted at El Dorado:
As a small, independent festival, El Dorado takes pride in the food and drink offerings available on site, providing some of the finest street food, bars and drink vendors to keep you well fed and looked after during your stay with us. From craft beers and cocktails to ice cream and smoothies, there’s something for everyone at this summer’s event. A full list of our food traders can be viewed here.
There are several standpipes that contain free, clean drinking water in the campsites and main arena. Please bring a container that you can refill during the weekend. Bottled water will also be available to purchase at the catering units and bars throughout the site. Please identify yourself with these points and ensure you stay hydrated across the weekend.
As El Dorado is a small, independent event, bar sales are essential to keep the festival alive, thus we must stipulate a limit on alcohol brought into the campsite. We have a wide selection of beer, cider, wine and cocktails available across the main arena for you to enjoy during the weekend. Please see below on what you can and can’t bring and thank you for your understanding.
Per person, you can bring the following into the campsite:
Please note:
No. You are not allowed to bring your own alcohol or food into the main arena at the festival, this is to only be consumed within the campsite. Bins will be provided at the gates to dispose of any items before entering the main arena.
Yes. There will be vegetarian, vegan and gluten free options available on site, but if you have any additional food requirements we do recommend you come prepared.
The campsite food stalls will be open from 07:00 AM, with the main arena stalls opening for breakfast from 10:00 AM. There will be a wide range of teas, coffees, smoothies and delicious food to start your day the right way in El Dorado!
El Dorado is held at Eastnor Castle Deer Park, Ledbury, Herefordshire. The land is woodland, farmland, lakes and some uneven ground.
There is a tarmac road running up to the main arena. The main arena has a number of small hills inside its perimeter. There is a gravel road that runs around the edge of the accessible campsite.
The accessible car park is located near the drop-off zone at the blue gate. The ground leading from the accessible car park and campsite to the main arena entrance consists of gravel road and grass. The distance is approximately 400 metres. The main arena is around 300 metres from the main gate to the furthest perimeter edge.
Please note: The weather conditions can dramatically affect the ground conditions, so wherever possible please try to consider what preparations you may need to make and any equipment you may need to bring along.
The following access facilities need to be pre-booked using the access requirement form. Please email support@eldoradofestival.com to receive this. This form and the required evidence must be sent to us once you have purchased a ticket.
2 for 1 Tickets for Personal Assistant:
We provide a 2:1 ticket scheme for individuals who would be unable to attend our events without bringing a personal assistant. Once you have bought a full price ticket, please fill in the access requirement form and provide us with a form of evidence as listed on the form to receive your personal assistant ticket.
Accessible Camping Wristband:
We have a limited number of accessible live-in vehicle pitches available on a first come first served basis. After you have submitted the access requirement form (if approved) you will be sent a link to purchase one of these.
An accessible car park is located within the accessible campsite perimeter. Customers are allowed to park their cars near their tent in a designated car park, but not directly next to their tent.
Accessible Toilets
Strobe Lighting
Medical Services
British Sign Language
Arrival Guide
Applications for this years festival have now closed!
El Dorado is partnered with Full Fat PR. Please direct all press, photo and video enquiries to eldorado@wearefullfat.com or use the form here.
Yes, there will be opportunities for paid work at the festival. You can apply here.
If you’d like to become an ambassador and sell tickets to El Dorado 2022, you can earn a free ticket by selling 6 to your friends. Info and application details here.
There are a number of opportunities to volunteer and work behind the scenes at El Dorado. You can apply here.
Get free bar credit when you purchase a prepaid top-up voucher of £100 or more and get 10% of the total value in FREE drinks credit. This offer is not available for top-ups on the day of the event; it is only available on vouchers bought in advance.
For example: Top up £250 in advance and you'll receive £25 in FREE drinks credit to spend over the weekend. Your FREE drinks credit activates after all voucher credit on your wristband is spent and can be used to buy water, soft or alcoholic drinks from any of the bars.
Our Cashless Wristbands are the only payment method accepted across the entire festival site – including at bars, food and merchandise stalls. Upon entry, everyone will be given a wristband which contains a contactless RFID chip. To pay, you simply touch this chip onto the terminal presented to you by our staff. After each transaction, the amount remaining on your wristband will be communicated to you.
Your cashless wristband will be provided to you on entry to the site, during the ticket checking process.
Your wristband will be subject to a £1 activation fee, which will be automatically deducted from your first top-up/credit voucher exchange. For example, if you topped up with £100, you would get £99 to spend. This fee only applies to the first top-up you make.
To top-up your wristband you have two options:
1) Purchase a prepaid top-up voucher before the event
You can purchase a prepaid top-up voucher before the event. Doing this will not only save you time on the day – but you can also take advantage of our Free Credit offer.
2) Visit top-up stations on site
We will have a number of top-up stations across the festival site, where you can put money onto your wristband by using your credit/debit card. Simply attend one of the stations, tell our staff how much you want to load onto your wristband, and complete the purchase using your credit/debit card.
Once your cashless wristband is topped-up, you can start using it straight away.
Yes, you can. We’ll have a number of Top-Up stations where you can use a credit/debit card to add money to your cashless wristband. However, we strongly advise you to purchase a Prepaid Top-Up Voucher in advance of the festival – as these queues will be much faster.
Yes. Simply visit a top-up station on site & you can add additional funds using your credit/debit card. Please note that there is a minimum top-up limit of £10.
Any bar staff, food trader or clothes trader with an RFID contactless reader will be able to tell you how much credit is left on your wristband. Alternatively you can check at one of the designated Top Up Booths or at our Info Point.
If you purchase a voucher worth £100 or more in advance – we’ll give you 10% free bar credit. [£50 = £5 free, £100 = £10 free, £150 = £15 free]. Your free credit will automatically be applied after you have used your paid credit. This offer is not available for any top-ups on the day.
Once you have redeemed your free credit this can be spent on any El Dorado bar serving alcoholic and non-alcoholic drinks. Please note that your free credit can’t be spent on food traders, clothing traders, fair ground rides or any other activations other than at the bars.
No. Our staff will only be accepting payment using your cashless wristband. No card or cash payments will be accepted at any outlets on site (bars, food, merch stalls). The only way to make purchases on site will be to use your cashless wristband.
Your wristband should remain securely fastened to your wrist. There shouldn’t be any reason for you to remove it, until the event has ended. You should treat your wristband as you would cash or your bank card. If you lose it, we are unable to recover any balance. After the festival please make sure you keep your wristband safe until you have successfully claimed your refund for any outstanding credit.
From our experience, it’s very very rare for one of the wristbands to fail. However, if it does happen – don’t worry – our team will be able to swap it for you. Any balance on your broken wristband will be transferred to your new one.
Yes – but only after the event has ended. If you have a remaining balance after the event, you will be able to apply for a refund via our website after the event. You will need your wristband, as you will need to enter the unique serial number printed on it to process your refund. Our refund portal will be open from 1pm at 5th July. Please note that a £1 refund administration fee applies. We will not be able to issue any refunds during the event itself. Please note that the free credit earned is non-refundable and must be spent at the festival.
You should not remove your wristband whilst you are at the event. You should only remove your wristband when you have left the event. You will need the unique serial number on your wristband in order to claim a refund after the event, if you need to. If you do remove your wristband, and subsequently lose it, we are not responsible for any balance.
Upon completing your refund application refunds will be processed immediately but can take up to 5 working days to appear in your bank. If your bank is outside of the UK, please allow for a longer processing period. All refund applications are subject to a £1 fee to cover banking administration costs.
Yes, there is an ATM on site. The majority of Top-up stations will only accept top-up payments via card transactions. However, if you need to top-up via cash please use the top-up booth at the entrance to the main arena.
Simply email us: support@eldoradofestival.com