How do you buy drinks, food and merchandise at El Dorado festival?
- Buy a prepaid top-up voucher in advance of the festival
- On entry to the event, you’ll be issued with your cashless wristband, once your entry ticket has been scanned
- Head to the voucher exchange location and have your voucher scanned and credit applied to your wristband
- Head to the bar – get the drinks in!
- Ran out of credit? Don’t worry – simply top up with a credit/debit card at one of our Top-Up stations
- After the event - keep your wristband, including the chip, to refund anything that you’ve not spent.
Purchase a top-up voucher before the event – get free bar credit & faster queue!
Get free bar credit when you purchase a prepaid top-up voucher of £100 or more and get 10% of the total value in FREE drinks credit. This offer is not available for top-ups on the day of the event; it is only available on vouchers bought in advance.
For example: Top up £250 in advance and you'll receive £25 in FREE drinks credit to spend over the weekend. Your FREE drinks credit activates after all voucher credit on your wristband is spent and can be used to buy water, soft or alcoholic drinks from any of the bars.
How do I pay for things on site?
Our Cashless Wristbands are the only payment method accepted across the entire festival site – including at bars, food and merchandise stalls. Upon entry, everyone will be given a wristband which contains a contactless RFID chip. To pay, you simply touch this chip onto the terminal presented to you by our staff. After each transaction, the amount remaining on your wristband will be communicated to you.
How do I get my wristband?
Your cashless wristband will be provided to you on entry to the site, during the ticket checking process.
How much will my wristband cost?
Your wristband will be subject to a £1 activation fee, which will be automatically deducted from your first top-up/credit voucher exchange. For example, if you topped up with £100, you would get £99 to spend. This fee only applies to the first top-up you make.
How can I put money on to my wristband?
To top-up your wristband you have two options:
1) Purchase a prepaid top-up voucher before the event
You can purchase a prepaid top-up voucher before the event. Doing this will not only save you time on the day – but you can also take advantage of our Free Credit offer.
2) Visit top-up stations on site
We will have a number of top-up stations across the festival site, where you can put money onto your wristband by using your credit/debit card. Simply attend one of the stations, tell our staff how much you want to load onto your wristband, and complete the purchase using your credit/debit card.
Once your cashless wristband is topped-up, you can start using it straight away.
Can I add money to my wristband when I enter the festival?
Yes, you can. We’ll have a number of Top-Up stations where you can use a credit/debit card to add money to your cashless wristband. However, we strongly advise you to purchase a Prepaid Top-Up Voucher in advance of the festival – as these queues will be much faster.
If I run out of money on my wristband, can I add more?
Yes. Simply visit a top-up station on site & you can add additional funds using your credit/debit card. Please note that there is a minimum top-up limit of £10.
How can I find out how much credit I have left on my wristband?
Any bar staff, food trader or clothes trader with an RFID contactless reader will be able to tell you how much credit is left on your wristband. Alternatively you can check at one of the designated Top Up Booths or at our Info Point.
How does the free bar credit offer work?
If you purchase a voucher worth £100 or more in advance – we’ll give you 10% free bar credit. [£50 = £5 free, £100 = £10 free, £150 = £15 free]. Your free credit will automatically be applied after you have used your paid credit. This offer is not available for any top-ups on the day.
What can I spend my free credit on?
Once you have redeemed your free credit this can be spent on any El Dorado bar serving alcoholic and non-alcoholic drinks. Please note that your free credit can’t be spent on food traders, clothing traders, fair ground rides or any other activations other than at the bars.
I don’t want to use a cashless wristband, can I pay cash/card?
No. Our staff will only be accepting payment using your cashless wristband. No card or cash payments will be accepted at any outlets on site (bars, food, merch stalls). The only way to make purchases on site will be to use your cashless wristband.
I lost my wristband, what do I do?
Your wristband should remain securely fastened to your wrist. There shouldn’t be any reason for you to remove it, until the event has ended. You should treat your wristband as you would cash or your bank card. If you lose it, we are unable to recover any balance. After the festival please make sure you keep your wristband safe until you have successfully claimed your refund for any outstanding credit.
What if my wristband breaks?
From our experience, it’s very very rare for one of the wristbands to fail. However, if it does happen – don’t worry – our team will be able to swap it for you. Any balance on your broken wristband will be transferred to your new one.
Can I get a refund on any money that I’ve not spent?
Yes – but only after the event has ended. If you have a remaining balance after the event, you will be able to apply for a refund via our website after the event. You will need your wristband, as you will need to enter the unique serial number printed on it to process your refund. Our refund portal will be open from 1pm at 5th July. Please note that a £1 refund administration fee applies. We will not be able to issue any refunds during the event itself. Please note that the free credit earned is non-refundable and must be spent at the festival.
Can I remove my wristband?
You should not remove your wristband whilst you are at the event. You should only remove your wristband when you have left the event. You will need the unique serial number on your wristband in order to claim a refund after the event, if you need to. If you do remove your wristband, and subsequently lose it, we are not responsible for any balance.
How long will my refund take to arrive into my account?
Upon completing your refund application refunds will be processed immediately but can take up to 5 working days to appear in your bank. If your bank is outside of the UK, please allow for a longer processing period. All refund applications are subject to a £1 fee to cover banking administration costs.
Is there an ATM on site?
Yes, there is an ATM on site. The majority of Top-up stations will only accept top-up payments via card transactions. However, if you need to top-up via cash please use the top-up booth at the entrance to the main arena.
What are the Terms and Conditions?
- Free credit is only available with the advance purchase of a prepaid top-up voucher, with a minimum spend of £100.
- Paid credit must be spent before free credit will be activated.
- Free credit is not refundable
- Every wristband will incur at £1 activation fee
- Every customer is entitled to a refund after the event for any credit which isn’t spent on the day. · For every refund processed, £1 bank charges will be incurred and will be deducted from the credit left on your wristband
- You must request a refund during the time that the refund portal is open.
- The refund portal will open on Tuesday 5th July at 1pm and will be accessible via our website.
- The deadline to apply is at 1pm on 19th July. We will not be able to refund any amounts after this time.
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